I have already completed parts 1 and 2 for this project and will add them for reference. There is also an overview for the project from the instructor. These are the requirements for part 3 of the project:
-Discuss the Customer Relationship Management (CRM) program the company has in place.
-Make recommendations for a service recovery plan, which should include a minimum of 3 improvements to the Customer Relationship Management (CRM) program.
-Write a conclusion.
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